Posted 3 months ago

Customer Success Manager, Enterprise, EMEA

LondonHybridFull-time

AI Summary

Customer Success Manager for enterprise accounts in EMEA, managing a portfolio of strategic customers, driving adoption and retention, and acting as a trusted advisor to senior stakeholders.

About this role

About Iru

Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.

Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction.

The Opportunity

As a Customer Success Manager at Iru, you will partner with strategic enterprise customers across EMEA to drive long-term success and value realization. You will act as a trusted advisor to senior stakeholders, helping organizations modernize their IT and security operations through Iru’s unified platform.

This is a London-based hybrid role, with in-office presence Tuesday through Thursday.

You will manage complex, multi-country accounts and play a key role in establishing Iru’s reputation across the region. Success in this role means driving retention and expansion within strategic accounts while navigating regional complexity and delivering measurable business outcomes.