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KnowBe4

Posted 59 months ago

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Customer Success Manager (Enterprise) (Fluent in Japanese) (Position located in Tokyo, Japan)

TokyoOn-siteFull-time

AI Summary

The role builds relationships with enterprise customers, guides onboarding and renewal processes, and drives adoption and expansion of KnowBe4 products within an assigned portfolio.

About this role

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.

Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.

We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

Skills

ASAP/SAPA/SCS Assessment ToolsCRM (Salesforce Or Similar)Cross-sell/upsell ProcessesData/usage AnalyticsEnterprise Account ManagementExecutive Stakeholder ManagementGmail/Google DocsMicrosoft Excel/WordOnboarding And Change ManagementPhishing CampaignsRenewals CoordinationSecurity Awareness ProgramsSLA And Governance Understanding

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