Jobless Developer
Achievers logo
Achievers

Posted 1 month ago

Open

Customer Success Manager II

TorontoOn-siteFull-time

AI Summary

Customer Success Manager II at Achievers owns strategy and long-term success for national and enterprise customers, driving product adoption, identifying growth opportunities, and guiding renewals with senior stakeholders.

About this role

At Achievers, we believe recognition fuels performance, and our customers rely on us to help them build workplaces where people truly thrive. As a Customer Success Manager II, you’ll be at the heart of that mission, owning the strategy and long-term success of some of our most important national and enterprise customers.
In this role, you’ll act as a trusted advisor and strategic partner, helping customers unlock the full business value of the Achievers recognition and engagement platform. You’ll drive product adoption, identify growth opportunities, and influence expansion by showcasing best practices and measurable outcomes. Working closely with senior stakeholders, you’ll help design and execute recognition strategies that deliver ROI and support long-term customer retention and growth. If you’re passionate about customer success, energized by technology, and motivated by driving results, this could be the perfect opportunity for you.

How you'll shape Customer Success at Achievers:

  • Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies
  • Establish measurable goals and KPIs for your customer accounts
  • Track all implementation and post-implementation adoption activities
  • Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
  • Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs
  • Connect with your customers to update on outstanding queries, reports and campaigns
  • Manage a revenue pipeline while up-selling and cross-selling within the existing programs
  • Lead customer workshops and training around product updates & new features
  • Provide regular status reports to stakeholders on progress against established goals and manage account escalations
  • Understand your customers’ requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals
  • Recognize your peers for being awesome!

    • Experience we feel will set you up for success:

  • 4+ years of account management experience at a software/SAAS company
  • Strong business acumen and proven ability to influence decision makers in various sizes of organizations
  • Formal sales training through a recognized program
  • Proficiency with CRMs such as Salesforce or other force.com platforms
  • Experience in preparing and delivering presentations targeted to a senior audience
  • Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
  • Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
  • Experience managing a sales pipeline and carrying a sales quota
  • Strong customer-facing skills including expectation management, communication skills, information management
  • Bachelor’s Degree

    • Skills

    CRM (Salesforce)Cross-sellingCustomer SuccessDashboardsData AnalysisExcelForce.comForecastingPipedrivePipeline ManagementPowerPointPresentation SkillsReportingSaaSStakeholder ManagementUpselling

    Explore related jobs

    More jobs at Achievers

    Similar CRM (Salesforce) jobs

    Jobs in Toronto

    Browse these categories

    Customer Success JobsDashboards JobsData Analysis JobsExcel JobsForecasting Jobs