Posted 7 days ago

Customer Success Manager, Search Marketing Analytics- London

LondonHybridFull-time

AI Summary

Manages enterprise customer relationships for an SEO analytics platform, driving adoption, data-driven strategy, and platform value across multiple customer divisions.

About this role

Shape the future of Search.

About BrightEdge

BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.

What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.

About the Role

This role requires 3 days a week, T-TH, onsite in our London office.

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.

As a SEO Marketer Customer Success Manager, you drive impact for BrightEdge’s most sophisticated customers from launch all the way through the customer lifecycle. You evangelise the value of a well-implemented SEO analytics environment and when you build that value, great things happen for your customer. BrightEdge is the gold standard for SEO data, and you bring this to life by ensuring that the platform is tailored to the multiple divisions of a large organization. You are with your customer every step of the way to make BrightEdge make a difference to their business.

How you'll spend your time:

Drive Business Outcomes — Turn customer data and digital marketing insights into strategies that improve brand visibility and business performance.

Analyze & Present Data — Analyze customer data, identify meaningful insights, and confidently present findings and recommendations to customer leaders and executives.

Translate Business Needs — Understand customer goals and translate them into effective platform workflows, reporting, research, and use cases.

Drive Adoption & Engagement — Lead customer sessions, train teams across divisions, and drive platform adoption through ongoing education and strategic partnership.

Expand Customer Impact — Build strong relationships, identify opportunities to increase platform value, and enable advanced AI-powered use cases that support long-term customer success.

We're excited about you if you have:

5+ years of relevant experience managing multiple customer accounts, ideally in Customer Success, Digital Marketing, Analytics, or a related field

Bachelor’s degree required

Data & Business Acumen — Ability to uncover business needs, analyze data, develop insights, and present recommendations to customers and executive stakeholders

Platform & Project Management — Experience driving technology adoption, managing complex integrations, and partnering with technical and business stakeholders

Digital Marketing Expertise — Strong understanding of digital marketing with working knowledge of SEO

Analytics Experience — Enterprise experience with Tableau, Domo, Power BI, Adobe Analytics, or similar platforms