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BrightEdge

Posted 7 months ago

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Customer Success Manager (Search Marketing Analytics)

BirminghamOn-siteFull-time

AI Summary

A Customer Success Manager (SEO Marketer) at BrightEdge partners with large enterprise customers to configure the SEO analytics platform, drive adoption and usage, and ensure successful implementations across complex, multi-division organizations.

About this role

Shape the future of Search.
About BrightEdge
BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.
What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.
About the Role
Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.
As a SEO Marketer Customer Success Manager, you drive impact for BrightEdge’s most sophisticated customers from launch all the way through the customer lifecycle. You evangelise the value of a well-implemented SEO analytics environment and when you build that value, great things happen for your customer. BrightEdge is the gold standard for SEO data, and you bring this to life by ensuring that the platform is tailored to the multiple divisions of a large organization. You are with your customer every step of the way to make BrightEdge make a difference to their business.

How you'll spend your time:

  • Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting.
  • Drive business outcomes for enterprise customers by creating and supporting an integrated SEO analytics and research environment.
  • Drive integrations and implementations to completion.
  • Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements.
  • Drive customer platform usage responsive to technical SEO use cases focused on reporting and research.
  • Run frequent customer sessions independently, setting strong agendas and executing post-session follow-up.
  • Identify, engage, and train different divisions within a customer’s organisation.
  • Provide day-to-day engagement that delivers high levels of customer value and supports renewal.
  • Configure platform to support advanced AI use cases and support customers with this changing search landscape.

    • We're excited about you if you have:

  • 5+ years of relevant experience managing multiple customer accounts
  • Experience doing discovery of business goals and needs
  • Experience driving technology/platform adoption and usage
  • Strong verbal and written communication skills and presentation skills
  • Working knowledge of SEO/Digital marketing
  • Experience managing complex integrations
  • Thorough understanding of digital marketing
  • Experience with web analytics, Adobe Analytics a strong plus
  • Bachelor's degree required

    • Benefits:

  • Competitive salary and bonus
  • Comprehensive benefits (including BUPA healthcare)
  • Fully stocked kitchens
  • Social events
  • Opportunity to expand your experience and knowledge
  • Smart and fun colleagues
  • Central London location (Labs Holborn)
  • Working in a fast-paced environment where you can make a difference

    • Skills

    Adobe AnalyticsAI Use CasesCRMCustomer OnboardingData ReportingDigital MarketingPlatform ConfigurationSEOStakeholder ManagementWeb Analytics

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