Posted 7 months ago
Customer Success Manager - UK
AI Summary
Acts as a trusted advisor for enterprise customers, guiding them through onboarding, feature adoption, and renewals to realize long-term ROI and drive retention.
About this role
As a Customer Success Manager (CSM) at Strivacity, you’ll be the trusted advisor for a portfolio of enterprise customers, ensuring they get the most value out of our platform. From onboarding through renewal, you’ll guide customers through their CIAM journey, helping them achieve their goals, adopt new features, and realize long-term ROI. You’ll act as the bridge between our customers and internal teams—advocating for client needs while driving product adoption and retention.
This role is ideal for someone who’s passionate about customer relationships, technically curious, and confident navigating complex environments
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.