Customer Success Manager (with English and German)

Customer Success Manager (with English and German)

Vanongo is an AI-powered last-mile logistics platform that enables transparent and precise delivery for merchants and fleets for sales increase. Focus on post-checkout part of the journey provides upsell capabilities during the delivery.
Vanongo brings consumer centric tech to the world of urban last-mile delivery.
We focus on: enabling transparent and precise delivery for merchants and fleets for sales increase making post-checkout part of journey and enabling upsell capabilities during the delivery.

About the role: the main responsibility is to take care about our clients as about your friends. You will be a liaison between our clients (e-commerce/retail companies or manufacturers) and fleet managers (people who are responsible for everything connected with drivers).

Recruitment process.
Step 1: Screening interview with a recruiter (30 min).
Step 2: Technical interview with Head of Customer Success Team  (40 min).
Step 3: Interview with COO (60 min, eng/ukr).

• Taking care of maintaining and developing relationships with clients and subcontractors.
• Continuously communication and improvement of cooperation with clients.
• Daily registering problem cases (claims management) and informing/escalating to the internal team. 
• Client account management.
• Onboarding of the clients
• Demo preparations of the software and apps. 
• Cooperation with product team.

Will be a plus:

• Experience in working with business clients.
• Experience in a startup environment.

Qualifications

• Excellent English and German communication skills, both written and spoken. 
• 1+ years experience in SAAS products (customer support, account management, partner management). 
• You are empathic and communicate proactively, fast, and politely. 
• You are a confident user of MS Office & PC in general.

Additional Information

In return, we offer:  

• A chance to shape the product as we actively develop.
• Autonomy to achieve common goals without micromanagement.
• Opportunities for personal and professional development.
• A dynamic and diverse team with unique backgrounds and interests!
• Medical Insurance for Ukraine.
• Possible business trips around the world to meet with potential clients.
• Generous time off including 20 days of Vacation and 25 days of Sick leave, 3 Days off, and 2 Days for Self Development