Posted 2 months ago

Customer Success Program Manager – ISSO Services

WashingtonHybridFull-time

AI Summary

Customer Success Program Manager who oversees GRC as a service for federal agencies, aligning program strategy, delivery, and client relationships to ensure SLAs and service adoption.

About this role

Be Challenged and Make a Difference

In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture.

Description of Task to be Performed:

AnaVation is seeking a Customer Success Program Manager to support a cabinet-level client in Washington DC. The selected individual will oversee all aspects of delivering GRC services to interdepartmental and external Federal agencies in an -aaS model. Exceptional interpersonal and communication skills are required.

What you will be doing

Independently manage the entire portfolio of GRC Shared Services being delivered on behalf of the client to interdepartmental and external Federal agencies, including administration, governance, growth and adoption, financial management, cost models, service delivery, continuous improvement, and the service portfolio itself.
Maintain and mature the existing portfolio of GRC service offerings; recommend, develop, and sell new GRC services including pipeline, marketing, capability briefings, and technical and price proposals for prospective new end customers.
Provide Shared Services subject matter expertise including recommending program strategy and guidelines, leading operational improvements, and ensuring exceptional customer relationship management.
Provide GRC subject matter expertise to interpret technical requirements, brief program and client leadership, and resolve technical issues with stakeholders.
Lead quality management of shared services work products and deliverables, establish processes and monitor to ensure end customer SLAs are met, and support share services program audits.
Perform capacity planning to ensure current and future resource needs are met.
Negotiate resource utilization within and between teams providing technical shared services support.
Establish processes and support on- and offboarding of new shared services customers to ensure exceptional customer experience and the highest levels of satisfaction.
Recommend and complete special projects to continuously mature the program and its underlying elements.

Required Qualifications:

Minimum Qualifications (Education/Certifications, Experience, etc):

Minimum one (1) managing cybersecurity service delivery in an -aaS model (e.g., SOCaaS, GRCaaS)

Minimum ten (10) years of hands-on GRC experience, e.g., as an ISSO/ISSE/ISSM, SCA.

At least two (2) active, high-level program management and/or cybersecurity certifications such as PMP, CISSP, CISM, CEH, CASP, CCSP, CCSK, or Security+.

Minimum two (2) years of hands-on experience with JCAM

Bachelors Degree in a related field, or four (4) additional years of related experience

Clearance:

Minimum Active Top Secret clearance with SCI eligibilit

Other Required Skills & Qualifications:

Intimate familiarity with FISMA, NIST 800-53, RMF, FedRAMP, SA&A, IT security audits, vulnerability and POA&M remediation, executive orders and directives, BODs, and OMB cyber memoranda

Exceptional interpersonal skills to establish and maintain positive working relationships with all stakeholders

Expert-level command of the English language (oral and written), with experience interacting effectively at the CIO and CISO levels of large organizations

Expert-level organizational skills and ability to keep a multitude of tasks and projects on track at all times and with minimal supervision

Experience with cybersecurity tools such as vulnerability management, vulnerability scanning, endpoint management, data protection, SIEM, and GRC automation platforms

Location:

This position is currently performed remotely but the work location is subject to change at the customer’s sole discretion. Candidates must be located in the DC-metro area and be willing to adapt to a hybrid or on site work location in Washington DC if required.

Preferred Qualifications:

Masters degree or higher in cybersecurity, information assurance, or related

Additional advanced cybersecurity-related certifications

Cybersecurity consulting experience is a plus

Skills

Capacity PlanningCISSP/CISM/CCSP/Security+Contract And Service Delivery ManagementData ProtectionEndpoint ManagementExecutive Stakeholder CommunicationFedRAMPFISMAGRCaaSGRC Automation PlatformsIT Security AuditsJCAMNIST 800-53PMPPOA&M RemediationProgram ManagementRMFSA&ASIEMSOCaaSVulnerability ManagementVulnerability Scanning