Customer Success Specialist (Swedish Speaking)

Key Responsibilities

• Serve as the primary point of contact for Invisalign and iTero customer inquiries across all supported channels.
• Manage and resolve first-line customer support tickets in accordance with established processes and service level expectations.
• Provide clear, accurate, and professional responses to customer questions, issues, and requests.
• Escalate complex or unresolved issues appropriately and ensure effective follow-up communication.
• Build strong and professional customer relationships to support long-term satisfaction and trust.
• Collaborate closely with Manufacturing, Marketing, Education, Sales, and Clinical Support teams to ensure a seamless customer journey.
• Act as the Voice of the Customer by sharing feedback, insights, and improvement opportunities with relevant stakeholders.
• Contribute to cross-functional projects and initiatives focused on enhancing customer support processes and best practices.

Skills, Knowledge & Expertise

• Bachelor's degree or equivalent experience in Customer Success, Customer Support, Customer Service, or a related field.
• Minimum 2 years of experience in a customer-facing support, service, or customer success role.
• Fluent Swedish and English language skills, both written and verbal.
• Strong customer focus and commitment to delivering exceptional service.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities while maintaining responsiveness and meeting deadlines.
• Strong problem-solving skills and attention to detail.
• Team-oriented mindset with accountability, ownership, and adaptability.

Benefits

• 30 Days of Annual Leave: Enjoy 25 vacation days per year, plus an additional 5 company-provided “feriefridage”, giving you excellent opportunities to recharge and maintain a healthy work-life balance.
• Enhanced Family Leave: Benefit from 18 weeks of fully paid maternity leave, 2 weeks of fully paid paternity leave, and 10 weeks of fully paid parental leave for eligible employees.
• Meal Subsidy: Enjoy discounted meals at the HUBNORDIC food court through Align's meal subsidy program, with the company covering a significant portion of the cost.
• Employee Invisalign® Discount Program: Access exclusive discounts on Align products as part of your employee benefits package.
• Employee Referral Bonus: Receive referral bonuses when introducing talented professionals who successfully join Align.
• International and Inclusive Environment: Be part of a collaborative, diverse, and innovative culture that values teamwork, growth, and inclusion.