Posted 3 months ago
Customer Support ($19/hr W2 - USC & GC only)
AI Summary
Handles incoming phone calls for brokerage account inquiries, providing accurate and efficient client support across cash management, online, and mobile channels.
About this role
Customer Support ($19/hr W2 - USC & GC only)
Finance
Preference for 1 of the following criteria:
College Degree
Previous contact center experience
Position Description
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.
Ability to contribute in a fast paced, team-oriented environment.
Aptitude to multi-task and adjust quickly to change in a busy financial service center
Additional Information
All your information will be kept confidential according to EEO guidelines.
Skills
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Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.