Customer Support Associate

Are you curious, compassionate, and excited to help people? Cronometer is looking for a full-time Customer Support Associate to join our team in Revelstoke, BC. This is an entry-level role, ideal for someone earlier in their support career who is excited to learn, grow, and develop toward more independent ownership over time.

Cronometer is a nutrition tracking app used by millions of people around the world. We pride ourselves not only on our science-backed data, but on offering thoughtful, human, and helpful support to the people using our product every day.

This isn’t your typical call-centre role. You won’t just answer questions - you’ll help users understand their health data, get more value from Cronometer, and share the insights that help us improve the customer experience. You’ll be joining a fast-learning support environment where curiosity, clear communication, thoughtful problem-solving, and collaboration matter.

What You'll Do:

• Deliver friendly, clear, and accurate support to users by email through Zendesk

• Learn Cronometer’s features, common user workflows, integrations, and core nutrition concepts

• Follow established workflows to investigate issues, asking thoughtful follow-up questions and escalating with clear context when needed

• Reproduce and document suspected bugs using team guidance, templates, and internal processes

• Stay informed on product updates, known issues, ticket trends, and internal team guidance

• With team guidance, monitor and respond to user feedback across app store reviews, Reddit, or social media

• Help maintain support resources and help content, flag recurring pain points, and as you grow, contribute ideas that improve our workflows

You Might Be a Fit If You:

• Are a clear written communicator who enjoys digging into what's really going on

• Care about helping people and creating a positive customer experience

• Are detail-oriented and capable of managing multiple priorities with care

• Are tech-savvy and eager to learn tools like Zendesk, Slack, GitHub, and AI-enabled support tools

• Work well independently, but enjoy being part of a collaborative and supportive team, and are open to feedback and coaching

• Can spot patterns or recurring issues and are comfortable raising them with your team
• Are interested in health, nutrition, technology, and learning how people use a detailed product in real life
• Are based in, or willing to relocate to, Revelstoke, BC, and excited to work in person with the team
  

What We Offer:

• Employee bonus program

• Comprehensive health & dental benefits

• Employee Stock Option Plan

• 3 weeks paid time off, plus flexible schedule and WFH days

• Company mobile phone & phone plan
• Fitness device rebate