Customer support

Customer support

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

Qualifications

Customer Support Specialist needs 2-5 years Pharmaceutical experience.

Customer Support Specialist requires:

• Excellent People skills
• Analytical
• Advanced Excel Skills
• Proficient Business Objects
• Fast pace
• Quick learner
• Self-driven
• Bachelor’s degree preferred

Customer Support Specialist duties;

• Attend
  business critical meetings to become part of the solution for any
  issues that may arise and participate in cross functional team meetings.
  
• Lead or participate in Continuous Improvement Programs to
  ultimately provide our customers with a high level of quality service.
• Perform operational support for Customer Service management.
• Create
  reporting to monitor the effectiveness of the organization by
  determining operational metrics and reporting for service performance.
• Monitor
  and evaluate Customer Service Representatives (CSR) phone interactions
  with Health Care Professionals (HCP), consumers, distributors,
  pharmacies, etc. against established metrics and provide feedback to
  supervisors for performance discussions with incumbents on an ongoing
  basis.

Additional Information

$22//hr

12 months