Posted 3 months ago
Customer Support
AI Summary
They handle first‑point‑of‑contact customer support for AT&T managed customers, logging issues, validating problems, managing tickets, and performing basic router/circuit troubleshooting.
About this role
Customer Support
Infojini, Inc is a full service IT consulting, services, and staffing firm with offices in Maryland and Washington, DC. Our firm was founded on one promise - to provide the right talent, at the right time, and at the right price. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.
Overall Purpose: This position will provide support for AT&T Managed Customers. Roles & Responsibilities: 1) Customer call receipt – first point of contact for Customers for problem recording. 2) Customer verification, problem validation and documentation. 3) Ticket Management. 4) Status customer on a regular basis. 5) Manage escalations. 6) Interface with internal and external AT&T/Vendor. 7) Adhere to SLAs, processes and tools. 8) Basic trouble shooting routers/circuits.
Additional Information
Part time.
Skills
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Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.