Customer Support (English & Arabic Speakers)

About the Role:
At TradeQuo, we are a forward-thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide. As we expand, we are seeking driven individuals to help us meet exciting new challenges. Join our team in Dubai, UAE and become part of a culture that values your contributions and nurtures your professional growth.

Your role at TradeQuo:
We are seeking a Customer Support (English and Arabic Speakers) with a passion for providing
exceptional customer service.

You will:

• Provide customer service to clients via live chat, phone call, and email;
• Keep clients updated on the status of their requests, providing clear and concise communication;
• Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution.
• Ensure compliance with market-specific regulatory requirements;
• Verify documents submitted by clients within specific regions while adhering to regulatory requirements;
• Prepare and interpret reports and documentation.
• Attend company seminars to stay up to date with the company's business functions and roles.
• Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance.
• Collaborate with the BD team to develop business strategies aligned with trends & customer needs.
• Undertake other ad hoc tasks assigned by the manager.

What makes you a great fit:

• Minimum 1 year experience in Customer Service
• Fluent in English, Arabic is required
• Customer-focused and dedicated to providing exceptional service
• Strong ability to communicate effectively
• Proficient in troubleshooting and multitasking
• Self-motivated and reliable with a proven track record of meeting and exceeding expectations
• Can-do attitude and a willingness to learn.