Customer Support Executive

Key Responsibilities

• Be the first point of contact for Stinters, Partners, and internal teams via chat, email, and phone - delivering fast, friendly, and effective support.
• Troubleshoot and resolve issues in real time, balancing empathy with efficiency.
• Maintain clear and accurate records of user interactions and feedback in internal systems.
• Escalate complex cases to senior team members or other departments when needed.
• Spot trends, share insights, and suggest improvements to enhance our support operations.
• Represent Stint’s tone of voice and values in every conversation.
• Contribute to team projects and process improvements that make the experience even better for users.

Skills, Knowledge & Expertise

• You’ve got excellent written and verbal communication skills.
• You’re calm under pressure and thrive in a fast-paced, problem-solving environment.
• You’re proactive, detail-oriented, and take pride in delivering great service.
• You have experience in a customer-facing or support role (tech, operations, or service-based environments ideal, but not essential).
• You’re eager to learn, grow, and make an impact in a scaling startup.
• You’re flexible - happy to occasionally support ad hoc weekend or evening work when needed.

Benefits

• £28,000-£38,0000 (salary will be dependent on experience)
• Private medical insurance
• A social, friendly and welcoming team based in the heart of Camden
• Office gym membership
• Ownership shares in a well-funded, growing start-up
• Dog friendly office!
• Free office fruit and snacks
• Office dinner if working late
• Regular office breakfasts and lunches