Customer Support I

AtOrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolinahas 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us

We are currently searching for aCustomer Service Specialisttojoinour teaminourOrthoCarolinaBusinessOffice in Charlotte.

This position is a hybrid schedule with rotating days in the office depending on department needs.

TheCustomer Service Representativeis responsible forcourteously answering and routing business office patient account phone calls to theappropriate individualswithin the company.  Theyassistpatients with their account questions and any questionspertaining totheOrthoCarolinabusiness office. 

Essential Functions:

• Processing electronic insurance claims, along with generating and analyzing custom claims reports. 

• Responsible for the processing of insurance claims for secondary payers and processing credit card transactions and posting them to patient accounts.

Skills and Abilities:

• Health care and/or medical billing experience.

• Experience in processing electronic insurance claims, along with generating and analyzing claimreports.

• Experience processinginsurance claims for secondarypayers;as well as processing credit card transactions and posting them to patient accounts.

• Experience with high volume call environment (100 calls per day).