Posted 1 day ago
Customer Support Manager - NorthamptonMiller Homes · Northampton
Customer Support Manager - Northampton
NorthamptonOn-siteFull-time
AI Summary
Manages the post-completion customer journey for newly built homes in the South Midlands, carrying out quality inspections against the New Homes Quality Code and NHBC requirements and coordinating remedial works with contractors and internal teams.
About this role
Customer Support Manager
South Midlands region, Northampton
Competitive salary + attractive benefits
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Customer Support Manager to join our team in the South Midlands region. The role of the Customer Support Manager is to manage the post‑completion customer journey and ensure customers receive a high‑quality, professional service following legal completion. The role carries out inspections to confirm build quality and identify remedial works, working closely with technicians, contractors, and internal teams to ensure homes meet Miller Homes standards, the New Homes Quality Code, and customer expectations.
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Customer Support Manager to join our team in the South Midlands region. The role of the Customer Support Manager is to manage the post‑completion customer journey and ensure customers receive a high‑quality, professional service following legal completion. The role carries out inspections to confirm build quality and identify remedial works, working closely with technicians, contractors, and internal teams to ensure homes meet Miller Homes standards, the New Homes Quality Code, and customer expectations.
Key Responsibilities
- Own and manage the customer journey post‑completion, ensuring a consistent, professional, and positive customer experience.
- Carry out quality inspections to ensure homes meet Miller Homes quality standards, the New Homes Quality Code, and NHBC requirements.
- Liaise with Customer Service, Sales, Production, and Site Teams to understand developments, build progress, and customer issues.
- Coordinate remedial works with external contractors, ensuring work is completed promptly and to the required standard.
Skills, Knowledge & Expertise
- Strong understanding of the New Homes Quality Code.
- Good working knowledge of NHBC Technical Requirements and guidelines essential.
- Strong customer service focus with the ability to build trust and rapport with customers and contractors.
- Calm and controlled when dealing with challenging customers or situations.
Benefits
- Competitive basic salary
- 26 days annual leave + public holidays + your birthday off
- Opportunity to earn 10% bonus
- £5,000 car allowance or Company car
Skills
Build Quality AssessmentContractor ManagementCustomer Journey ManagementNew Homes Quality CodeNHBC Technical RequirementsQuality InspectionsRemedial Works Coordination
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