Customer Support (non-technical)
AI Summary
Supports users across channels for non-technical issues, handling order-related queries, shipping issues, and post-purchase tasks while creating knowledge resources.
About this role
In this role, you will:
Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)
Work with our logistics and fulfillment team to resolve order/shipping issues
Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs
Create how-tos, guides, wikis, knowledge base, etc for recurring questions
We hope you:
Have great written communication skills
Like talking to users and are willing to constantly do so without external encouragement
Are able to empathize with users, and genuinely care about their problems — we can’t exist without them
