Customer Support Officer

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

We are seeking a detail-oriented and proactive Customer Support Officer to join our team based in Bayan Lepas, Penang.

Key Responsibilities:

• Customer Relationships: Develop and maintain effective, professional relationships with customers.

• Account Support: Assist with account management and transaction processing.

• Product & Technical Support: Provide support related to customer transactions, feedback, and requests.

• Stakeholder Coordination: Liaise with internal and external stakeholders to meet contractual obligations and service standards.

• Issue Resolution: Respond to customer queries and resolve issues in line with agreements and established processes.

Requirements:

• Experienced operational/support role requiring detailed knowledge of business processes.

• Performs semi-routine tasks through the application of established knowledge and procedures, with potential guidance to junior staff.

• Requires 1–3 years of relevant job-related experience and technical/vocational training.

Think you’ve got what it takes? Don’t wait – apply now and take the next step in your career with us!

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.