Customer Support Representative
Buenos AiresRemotePart-time
AI Summary
Tech Support Representative handles customer inquiries, troubleshoots issues, and guides users to resolution, working with multiple teams to improve the product and processes.
About this role
At Emi Labs we are on a mission to increase Frontline Workers’ access to professional opportunities.
This is a 2.7 billion population that accounts for 80% of the world’s workforce. They are digitally invisible, as there’s little to no data available on who they are, their career history, or their skill set, limiting their access to professional opportunities and growth. We're here to transform this by building the infrastructure to make Frontline Workers visible.
Our first step to achieving our mission is to transform the recruiting experience into an easy, human and fair process, for both candidates and companies with high-volume job openings.
Emi, our main product, is an A.I. recruitment assistant that enables companies to engage in a conversation with each applicant to detect interested and qualified individuals while saving Recruiters a huge amount of time by automating tasks such as screening, validating skills, scheduling interviews, and collecting documents.
We were part of Y-Combinator's Winter 2019 batch and in 2022 we have raised an $11M funding round co-led by Merus Capital and Khosla Ventures.
About the Customer Support Team
Our team is composed of enthusiastic people, who are up to a fast-paced environment, willing to do different tasks, and accept new challenges.
We are the first line of contact and problem resolution for our clients, understanding their pains and solving them or helping them get solved by our Tech team. Our team is also a source of key insights for the rest of the company. We are passionate about customer care and problem-solving, and we're driven by the opportunity to generate insights based on our knowledge.
What you'll be doing
You'll address customers' queries, requests, and issues and guarantee they are solved in a timely and efficient manner. Tech Support Reps are the first point of contact for our customers and help them get the optimal experience they deserve.
You'll interact with customers to get the context of their issues, troubleshoot problems, and see them through to resolution. You'll have sound knowledge of our platform and work closely with different teams to ensure issues are solved quickly.
You'll also help develop and document Tech Support processes and discover new product needs.
This opportunity has a high potential of exposure as our team is constantly growing their technical knowledge through regular interactions with our technology area to achieve ticket resolution. It's a role that will continue evolving and adding impact internally by bringing insights to our service teams, and also by resolving tickets of a higher level of complexity over time.
Come join us and be a part of the many challenging opportunities ahead!
What we're looking for
Tasks / Activities
What we offer
(*)🇦🇷 This opportunity is open for candidates located in Argentina only
Skills
Customer SupportDocumentationEnglish ProficiencyEscalationKnowledge ManagementLive ChatOn-call SupportPortuguese (intermediate-advanced)Problem SolvingSLA/warranty/process AdherenceTicketing SystemsTroubleshooting
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