Jobless Developer
Future Motion logo
Future Motion

Posted 4 months ago

Open

Customer Support Representative

Santa Cruz, CaliforniaOn-siteFull-time

AI Summary

A Customer Support Representative at Future Motion answers customer inquiries via phone and email, troubleshoots Onewheel and Antic bike issues, processes returns/refunds, and collaborates with cross-functional teams in a fast-paced environment.

About this role

Ready to join a fast-paced team of Customer Support elites? Future Motion is looking for a friendly, detail-oriented team player to join our ranks in supporting Onewheel and Antic bikes products! The ideal candidate needs to have excellent written and verbal communication skills, is great at multi-tasking and can handle a fast-paced environment. Along the way, you will learn how to handle Technical Support inquiries and troubleshoot the next generation of electric Onewheel boards and Antic Bikes! You will learn first-hand how our boards operate and are powering the future of mobility!
Enjoy the benefit of being able to always have a board and participate in weekly group rides along the many bike paths and trails near our Santa Cruz Headquarters, located walking distance from the beautiful Santa Cruz coastline!

Responibilities:

  • Answer customers over the phone and email via a ticketing system
  • Provide assistance with ecommerce related issues: returns/refunds, shipments, presales inquiries
  • Investigate and follow up on damaged or missing package claims
  • Help customers place successful orders through Onewheel.com or Anticbikes.com or provide directions on how to find Onewheel products at local authorized dealers
  • Troubleshoot and resolve basic technical issues on our products
  • Build lasting and meaningful relationships with our customers
  • Collaborate with cross functional departments on resolutions
  • Maintain an upbeat, energetic, and professional demeanor with all customers
  • Represent the brand with integrity, a passion for learning, and pride!
  • Additional responsibilities as set forth by management

    • Qualifications:

  • Bachelor’s degree
  • 4+ years of Customer Service industry experience (Hotel, Retail, Food Service, Call Center, etc)
  • Experience in a ticketing-based CRM system is a plus
  • Familiarity in board sports
  • Technical proficiency in Mac OS, Google Workplace Suite, Android and iOS applications
  • Minimum typing speed of 50 Words Per Minute

    • Skills required

  • Keen attention to detail
  • Positive communication
  • Critical thinking
  • Creative problem solving
  • Empathy
  • Patience
  • Multi-tasking
  • Prioritization

    • Skills

    AndroidGoogle Workplace SuiteIOSMac OSTicketing-based CRM SystemTyping 50 WPM

    Explore related jobs

    More jobs at Future Motion

    Similar Android jobs

    Browse these categories

    Remote JobsAndroid JobsIOS JobsJobs in United States