AI Summary

Supports customers by handling inquiries, troubleshooting basic product issues, and guiding purchases for Onewheel and Antic bikes; acts as a liaison between customers and cross-functional teams.

About this role

Ready to join a fast-paced team of Customer Support elites? Future Motion is looking for a friendly, detail-oriented team player to join our ranks in supporting Onewheel and Antic bikes products! The ideal candidate needs to have excellent written and verbal communication skills, is great at multi-tasking and can handle a fast-paced environment. Along the way, you will learn how to handle Technical Support inquiries and troubleshoot the next generation of electric Onewheel boards and Antic Bikes! You will learn first-hand how our boards operate and are powering the future of mobility!

Enjoy the benefit of being able to always have a board and participate in weekly group rides along the many bike paths and trails near our Santa Cruz Headquarters, located walking distance from the beautiful Santa Cruz coastline!

Responibilities:

Answer customers over the phone and email via a ticketing system

Provide assistance with ecommerce related issues: returns/refunds, shipments, presales inquiries

Investigate and follow up on damaged or missing package claims

Help customers place successful orders through Onewheel.com or Anticbikes.com or provide directions on how to find Onewheel products at local authorized dealers

Troubleshoot and resolve basic technical issues on our products

Build lasting and meaningful relationships with our customers

Collaborate with cross functional departments on resolutions

Maintain an upbeat, energetic, and professional demeanor with all customers

Represent the brand with integrity, a passion for learning, and pride!

Additional responsibilities as set forth by management

Qualifications:

Bachelor’s degree

4+ years of Customer Service industry experience (Hotel, Retail, Food Service, Call Center, etc)

Experience in a ticketing-based CRM system is a plus

Familiarity in board sports

Technical proficiency in Mac OS, Google Workplace Suite, Android and iOS applications

Minimum typing speed of 50 Words Per Minute

Skills required

Keen attention to detail

Positive communication

Critical thinking

Creative problem solving

Empathy

Patience

Multi-tasking

Prioritization

Skills

AndroidBasic Technical TroubleshootingBilingual (if Any)Communication ProficiencyCRM Ticketing SystemCustomer Relationship ManagementDamaged/missing Package ClaimsData EntryECommerce PlatformsEmpathyGoogle WorkspaceIOSMac OSMultitaskingOrder PlacementProblem SolvingReturns/refunds ProcessesShipping Tracking

Customer Support Representative

About this role

Responibilities:

Qualifications:

Skills required

Skills

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