Customer Support Representative

Why work at Higgsfield AI?

Higgsfield AI is the fastest-growing GenAI platform in the world — #1 in Video AI in the U.S. and top globally by growth.

We raised a $130M Series A — and we’re only getting started. This is your chance to join early, when the team is small but mighty, and help build the next GenAI decacorn.

Who we are looking for

Everyone at Higgsfield is an A-player. We’re looking for teammates who bring:

• High IQ, energy, and agency.

• Extreme autonomy and ownership.

• The ability to move fast, experiment constantly, and learn even faster.

• Resilience under pressure and readiness for an always-on environment.

• A balance of empathy, judgment, and community intuition.

• The drive to raise the standard for the entire team, not just yourself.
  

What you will work on

• Responding to user questions quickly, clearly, and accurately.

• Solving product-related issues and guiding users through steps with clarity and empathy.

• Identifying bugs, unusual cases, or refund requests and escalating them via workflows.

• Following internal policies and using automation tools to keep response times fast.

• Maintaining a professional, friendly, and helpful tone in every interaction.
  

Your must haves

• Excellent written English (C1).

• Experience in customer support, moderation, or live chat (1+ year must-have).

• Strong communication skills and ability to stay calm under pressure.

• Fast learner: you can quickly understand new tools, products, and workflows.

• Attention to detail and reliability in handling multiple conversations at once.

• A-player mindset: ownership, consistency, and a desire to make users happy.
  

Nice to haves

• Experience in tech, SaaS, or AI-related products.

• Familiarity with Zendesk, Intercom, or other support systems.

• Basic understanding of refund flows, billing, or payment platforms (Stripe, Paddle, etc).

• Previous work in a startup or high-speed environment.
  

The deal

• Shift schedule 2/2.

• Competitive salary in USD.

• Preferably on-site in Almaty (remote possible).

• Full-time position, part of a world-class team.