Customer Support Representative (CSR)

At Instep, we believe in dreaming big, working hard, and delivering exceptional customer experiences. Our Customer Support Representatives are the backbone of our success, known for their dedication, enthusiasm, and passion for helping others. People are at the core of everything we do, and our dynamic, inclusive team environment fosters collaboration and personal growth. As we expand into the Seattle/Kirkland region, we’re looking for motivated individuals to join our team and contribute to our continued success. This is your chance to be part of a forward-thinking company that values your skills, ideas, and ambition. If you’re ready to grow with us, make an impact, and work in a fun and supportive environment, we want to hear from you!

As a Customer Service Support Representative, You will:

• Enroll new customers through in-person interactions for the purpose of completing sales and boosting business for our clients
• Drive customer loyalty and customer engagement
• Resolve conflicts and listen to consumers without interrupting
• Determine the root cause of customer concern using problem-solving skills to recommend effective solutions
• Maintain lasting relationships with new and existing customers by building a sense of comfort and trust
• Upsell products to consumers to drive revenue and increase sales profitability
• Communicate customer impact trends and concepts for improvement to sales account managers

We look for Customer Service Support individuals who can:

• Operate efficiently and productively, both independently and as a team
• Recognize and resolve dilemmas in a timely manner
• Thrive in a competitive team environment
• Have impeccable attention to detail and suburb follow-through skills
• Adapt to a variety of different people and personalities on a daily basis

We prefer:

• A high school degree or GED
• Experience in customer service, retail, sales, or serving
• A flexible schedule

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