Customer Support Representative – International Fashion Brand (Temporary Placement)

Temporary Job Opportunity!

We are looking for emotionally intelligent, digitally fluent, and customer-focused individuals to join our Customer Support team. In this role, you’ll represent the brand across live chat and email support channels, helping customers with confidence, empathy, and professionalism while maintaining a warm and fashion-aware tone.

About the Role
As a Customer Support Representative, you’ll play a key role in creating exceptional customer experiences. You’ll assist customers with product queries, orders, delivery updates, returns, and general support while ensuring every interaction reflects the premium Fashion brand experience.

This is a fast-paced, digitally driven environment requiring strong written communication, multitasking ability, and a genuine passion for customer service.

Campaign Details:

• Temporary Position: 4 to 12 weeks

• Competitive Basic Salary

• Location: Mount Edgecombe (23a Flanders Dr, Mount Edgecombe, Durban, 4001) OR Musgrave (14 Silverton Road, Musgrave, Berea, Durban, 4001)
  

What We’re Looking For:

• Excellent written English communication skills

• Friendly, professional, and customer-focused attitude

• Strong multitasking and problem-solving ability

• Comfortable handling live chat and email support

• Digitally savvy and confident using multiple systems

• Emotionally intelligent with strong customer empathy

• Adaptable, coachable, and calm under pressure

• Reliable, punctual, and accountable

• Available to work UK-aligned shifts, including weekends

• Experience in fashion, e-commerce, Zendesk, or customer support is advantageous
  

Why Join Us?

• Be part of a premium fashion brand with a strong customer-first culture

• Work in a collaborative and supportive environment

• Gain valuable experience in fashion e-commerce and digital customer service

• Opportunities for growth, learning, and development

If you’re fashion-conscious, digitally savvy, and ready to grow your customer service career — this opportunity is for you.

Requirements