Customer Support Specialist

Buildern is the #1 Construction Management Platform that helps residential and commercial builders control projects from estimating to financials in one place. Our tools support teams with clear workflows, real-time insights, and a streamlined approach to day-to-day operations.

We’re looking for a Customer Support Specialist who’ll be the go-to person for customers who need help using Buildern. Whether it’s answering questions, solving technical issues, or guiding someone through a feature, he/she will play a key role in making sure every user feels confident and supported. The Customer Support Specialist will also collaborate closely with our product team to share feedback and help improve the overall experience.

What you will do:

• Address customer inquiries via live chat, email, and calls with empathy, clarity, and professionalism.
• Troubleshoot software-related issues, replicate user-reported bugs, and document scenarios clearly for the product team.
• Become a product expert who can guide customers through complex workflows with ease.
• Provide step-by-step guidance and support to the customers to adopt and maximize Buildern.
• Collaborate with internal teams by sharing user feedback and advocating for improvements.
• Help build and improve our internal and customer-facing knowledge base articles.
• Proactively follow up with users to ensure their issues are fully resolved.
• Contribute to a positive team culture and help improve support processes.

What you will bring:

• Excellent communication skills in English (written and verbal), with a friendly and professional tone.
• 2+ years of experience in a customer-facing role, preferably in SaaS, accounting, or tech support.
• Empathetic, patient, and confident in handling different personality types.
• Able to stay calm under pressure and manage multiple chats or tasks simultaneously.
• Quick learner with a passion for technology and problem-solving.
• Strong analytical and troubleshooting skills.
• Familiarity with tools like Intercom, Excel, or Jira is a plus.
• Knowledge of the construction industry or project management software is a bonus.

Work Schedule:

This is an office-based role with standard working hours from 12:00 to 21:00. As Buildern supports customers across multiple time zones, occasional flexibility is required to cover morning or evening shifts if needed.

Why Join Buildern?

You’ll be part of a fast-growing startup building an industry-leading construction management platform with a modern tech stack. At Buildern, you’ll grow quickly, take ownership of meaningful projects, and collaborate with a passionate team shaping the future of construction tech. If you thrive on energy, innovation, and real responsibility—this is the place.