Customer Support Specialist

About Powerfleet
Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data—regardless of source—and delivers actionable insights to help companies meet their strategic objectives around Safety, Compliance, Efficiency and Sustainability. Our people-first culture and relentless innovation empower customers to achieve measurable, sustainable business improvements. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations across every major continent.

About the Role

We are looking for a native Danish-speaking Customer Support Specialist to join our growing support team in Denmark.

This is a technical customer support role where you will be responsible for managing customer issues from initial contact through to resolution. You will provide support via phone, email, and case management systems, troubleshoot technical issues, and collaborate with internal teams to deliver the best possible customer experience.

The role supports a key defence-sector customer and requires the ability to work in a 24/7 shift-based environment.

Key Responsibilities

• Provide professional customer support via phone, email, and ticketing systems.

• Log, investigate, troubleshoot, and resolve customer issues.

• Manage support cases through to resolution, escalating only when required.

• Document all customer interactions accurately within Salesforce and other support systems.

• Collaborate with Tier 3 engineers and internal teams to resolve complex issues.

• Maintain high levels of customer satisfaction through timely and effective support.

• Contribute to knowledge sharing and continuous improvement initiatives.

• Meet agreed service levels and support performance targets.

Qualifications & Skills

Required

• Native Danish speaker with excellent written and verbal communication skills.

• Professional proficiency in English.

• Previous customer service, technical support, service desk, or helpdesk experience.

• Strong troubleshooting and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Comfortable working independently while collaborating within a global team.

• Availability to work rotating shifts, including evenings, weekends, and on-call coverage.

Preferred

• Experience supporting enterprise software, hardware, or SaaS solutions.

• Experience using Salesforce, CRM, or ticket management platforms.

• Experience working in a technical support or service operations environment.

Salary: The gross monthly salary for this position is €1,500 - €1,600.

EU Equal Opportunity Statement
Powerfleet is an equal opportunity employer committed to creating an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion or belief, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic in accordance with applicable European Union and local laws.

We are committed to ensuring an inclusive recruitment process and providing reasonable accommodations to candidates who require support at any stage.