Customer Support Specialist
AI Summary
Customer Support Specialist who handles live chat, social channels, bug testing, and crisis management to ensure a smooth user experience for Duel.com customers.
About this role
Duel is the purest, fairest casino ever built. The Vatican of gamba. We're waging war on scammers and shady operators — and we need someone to keep the lights on and degens happy while we do it.
The role
You are the frontline. Live chat, social, community, bug reports, escalations, crisis management, feature testing, process improvement — all of it. You're not a ticket-closer. You're the voice, the watchdog, and the fixer.
Every user at Duel is a VIP. Act accordingly.
If you need AI to talk to people, go work for a competitor. If raising an issue once and hoping someone fixes it sounds fine to you, same.
What you'll do
- Own live chat five days a week minimum, plus when things kick off outside hours
- Manage socials and community platforms
- Actively test the site — find bugs, raise them, follow up until they're dead
- Test new features before they ship
- Handle escalations and edge cases — nothing gets dropped
- Manage crisis situations solo
- Spot root cause issues and fix the process, not just the symptom
- Get involved everywhere. Laziness won't last here.
What you'll need
- A brain
- Thick skin — users will insult you and worse
- Ability to stay calm when everything is on fire
- Genuine desire to help people, not just close tickets
- Troubleshooting instincts and attention to detail
- Comfortable with crypto
- Support experience preferred, remote experience a plus
Come keep the cult running.
