Customer Support Specialist

Do you enjoy solving technical problems and helping people find the right answers? Do you take pride in giving customers a response that actually solves their problem, not just closes the ticket? If so, this might be the role for you.

Ridango builds the hardware and software that powers fare payments and real-time operations for public transport operators across Europe, the Middle East and Asia — systems millions of people rely on every day. We're looking for a Customer Support Specialist to join our team and be the person our business customers turn to when things need fixing.

What you'll be doing:

• Supporting business customers with technical insight and keeping the motor running for daily operations regarding our ticketing systems, real-time solutions, and onboard hardware.
• Digging into application and device logs to identify the root cause of problems — not just the symptom.
• Testing solutions yourself so you can give customers informed, confident answers.
  
• Collaborating with multiple development teams and client-facing technical account managers to tackle every kind of request, tame the tricky ones, and send clients off smiling.

What we're looking for:

• A genuine interest in IT systems and how things work under the hood.
• Strong written and spoken English and Estonian — clear communication matters in this role.
• The patience to put yourself in a customer's position before you respond.
• Comfort with on-call duty when incidents need urgent attention.

Nice to have

• Familiarity with REST APIs or SQL.
• Experience with Jira.

What we offer

• Work that matters — our systems move millions of people daily across multiple continents.
• A company culture where your contribution is visible and valued.
• Supportive, experienced leaders and a team that genuinely enjoys what they do.
• Competitive compensation and a modern office environment.
• Room to grow alongside an ambitious, expanding company.

Ready to help keep public transport running smoothly? Apply now.