Customer Support Specialist (Daily Shift)

Why Sintra?

50,000+ small business owners use Sintra every day. Not because it's another SaaS tool — but because our AI helpers actually feel like teammates. They reply to customers, post on social media, analyze data, and much more. For someone running a business alone, this is the first time they've had help that actually helps.

We've built something people care about. Now we need to make it great.

What you'll do:

• Handle customer inquiries across support channels

• Resolve issues quickly and accurately

• Contribute to a seamless overall customer journey

• Build and maintain support automations

• Collaborate closely with the development team on technical or complex cases

• Document feedback and escalate issues as needed

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Who we're looking for:

• At least 1 year of experience in customer service, ideally in B2B SaaS or consumer products.

• Ability to work daily shifts (09:00 AM to 17:00 PM) on a shift-based schedule.

• Proficiency in English at a professional (or ideally bilingual or native) level.

• Experience in building automations and workflows would be an advantage.

• High energy, proactive mindset, and a readiness to assist.

Salary range: €1,700-2,300/month gross, depending on experience.

Benefits

• Equity package: share in the company’s long-term success through an equity plan that rewards your impact and commitment.

• Flexible working model: enjoy a flexible approach to work that supports a healthy balance between your professional and personal life.

• Private health insurance: comprehensive private health coverage to support your well-being.

• Workout sessions with a personal trainer: access guided workout sessions with a personal trainer to help you stay active, healthy, and motivated.

• Daily office-provided lunch: fresh, complimentary lunch provided in the office every workday to keep you energized and focused.

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