Customer Support Specialist (Filipino speaking)

Role : Customer Support Specialist (Filipino speaking)

About the Role:
On behalf of our client, a rapidly growing iGaming company, we are seeking a dedicated Customer Support Specialist (Filipino-speaking) to join their team in Yerevan, Armenia. The company offers a comprehensive relocation package, including flight tickets, visa processing fees, accommodation, and meals. In this role, you will be responsible for delivering exceptional support to online platform users, ensuring a seamless and positive customer experience.

Key Responsibilities:

I. User Inquiry & Service:

• Respond to player inquiries regarding bonuses, promotions, account issues, etc., via online chat, phone, social media, and other channels.
• Help users understand bonus rules, eligibility requirements, and redemption procedures.

II. Issue Resolution & Follow-up:

• Record user feedback and issues, and promptly handle cases such as bonus discrepancies and promotion disputes.
• Investigate complex issues and escalate to supervisors or other departments when necessary.

III. Account & Process Support:

• Assist users with account-related matters, including login issues, deposit/withdrawal problems, and bonus payout status.
• Stay up to date with the platform's various promotional activities and bonus policies to provide accurate information.

IV. Promotion & Campaign Support:

• Introduce current promotions and bonus offers to users, and appropriately guide them to participate.
• Assist users with the campaign participation process.

V. Client Relationship Management:

• Oversee the daily maintenance and relationship management of the company's existing clients, ensuring strong client retention and engagement.

Requirements:

• Fluent in Filipino and English (spoken and written); proficiency in Chinese is an advantage.
• Bachelor's degree or above.
• Minimum of 1 year of experience in a customer support role.
• Prior experience in customer support or back-office operations within the iGaming or FinTech sectors is highly desirable.
• Willingness to relocate to Yerevan, Armenia.

What We Offer:

• Competitive salary package with comprehensive relocation support, including flight tickets, visa expenses, accommodation, and meals.
• Excellent opportunities for professional development and career advancement within a dynamic and growing organization.