Customer Support Specialist - Green Filing

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist - Green Filing based in United States.

This role is ideal for a customer-focused professional who enjoys solving problems, supporting users, and creating positive experiences through clear communication. You will assist customers using a digital platform, helping them navigate processes, resolve issues, and maximize the value of the service. The position combines customer care, technical problem-solving, collaboration, and continuous improvement in a remote environment. You will work closely with internal teams to share feedback, improve processes, and advocate for customer needs. This is an opportunity to contribute to a supportive team culture while developing expertise in legal technology solutions.

The role focuses on delivering exceptional customer support, resolving inquiries efficiently, and helping improve the overall customer experience through collaboration, communication, and operational excellence.

• Assist customers through chat, email, and phone by guiding them through product processes and resolving issues effectively.
• Provide clear and professional communication while demonstrating active listening, empathy, and strong problem-solving skills.
• De-escalate challenging customer situations and deliver timely, customer-focused resolutions.
• Use available tools, resources, and documentation to provide accurate support and improve service quality.
• Share customer feedback and insights to help enhance support materials, processes, and product improvements.
• Collaborate with teammates and leadership while remaining open to coaching, feedback, and continuous learning.
• Advocate for customer needs by identifying opportunities to improve products and services.
• Maintain accountability for schedules, performance expectations, training, and professional development.
• Participate in team meetings, contribute ideas, and support onboarding or knowledge-sharing activities.
• Help create a positive, collaborative, and solutions-oriented work environment aligned with team values.
• Manage multiple priorities effectively while maintaining high-quality customer interactions.

Requirements:

The ideal candidate has experience in customer support, strong communication skills, and the ability to adapt quickly in a fast-paced and evolving environment.

• 2+ years of experience in customer support or a similar customer-facing role.
• Experience in legal services or litigation support is preferred.
• Proficiency with Microsoft Office, Google Suite, and the ability to quickly learn new software platforms.
• Strong written and verbal communication skills with excellent interpersonal abilities.
• Customer-first mindset focused on trust-building, empathy, and delivering exceptional service.
• Strong critical thinking and problem-solving skills.
• Self-motivated, organized, and comfortable managing multiple tasks independently.
• Ability to leverage technology to improve organization, efficiency, and workflow management.
• Strong collaboration skills and willingness to receive feedback and continuously improve.
• Ability to work effectively in a remote environment while maintaining accountability and engagement.

Benefits:

• Remote work opportunity for candidates located in Pacific or Mountain Time zones.
• Competitive hourly compensation range of approximately $18.08 - $32.13, depending on experience, skills, and qualifications.
• 401(k) plan with company match.
• Medical, dental, and vision insurance.
• Employer coverage of a significant portion of employee and family insurance premiums.
• Employer-funded short-term and long-term disability insurance.
• Employer-funded life insurance and accidental death & dismemberment (AD&D) coverage.
• 20 days of paid time off (PTO).
• 11 paid holidays.
• Additional paid time off for mental health, recharging, and volunteering activities.
• Matching gift program.
• Monthly internet stipend for remote employees.
• Supportive workplace culture focused on collaboration, inclusion, and professional growth.