Customer Support Specialist II

What will the candidate do?

The candidate will manage a portfolio of customer accounts and approximately 160 monthly shipments, ensuring daily operational execution, on-time pickup and delivery, and proactive communication with customers, shippers, and internal teams. They will coordinate shipment coverage, monitor track & trace, PODs, unbilled and service issues, prepare and share weekly and monthly KPIs for their assigned accounts, and support the onboarding and growth of new business within their assigned portfolio.

About the Role

• Contact carriers to obtain daily capacity and load-tender status, ensuring on-time pick-up, transit, delivery, and empty confirmations.
• Ensure accurate and timely load status updates in the TMS throughout all shipment stages.
• Notify shippers and/or receivers of shipment status and coordinate pick-up or delivery appointment changes as needed.
• Establish and maintain effective relationships with customers and carriers through professional, timely, and proactive communication.
• Monitor key performance indicators (KPIs), analyze operational data, and ensure accurate performance reporting.
• Take ownership of customer meetings, communicate performance updates, and follow up on action items and commitments.
• Coordinate with customers and carriers regarding detention and accessorial information, and obtain approval for expedited shipments.
• Identify performance trends, propose improvement initiatives, and drive accountability across operational teams to improve service levels.
• Support account growth and identify opportunities to improve operational efficiency and customer satisfaction within the assigned portfolio.

Basic Qualifications

• Experience in a system related to TMS (tracking or monitoring of shipments)
• Completed bachelor's degree
• Advanced English

Preferred Qualifications

• 1 year of logistics experience
• Experience or know of a dashboard system
• Office (excel, word, ppt)

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

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EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.