Customer Support Specialist (Polish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Polish speaking Customer Support Specialist for their Lisbon offices.

Position: Customer Support Specialist

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Handle sensitive and classified information, with a focus on confidentiality

• Meet deadlines while maintaining high efficiency and quality of work under pressure

• Ensure accuracy and attention to detail, understanding that even minor aspects can have significant impact

• Make decisions and complete tasks independently with minimal supervision

• Actively solve problems and deliver customer-centric solutions

• Focus on customer satisfaction

• Collaborate effectively as a team member, contributing to overall success

• Track and focus on personal and team KPIs, maintaining a positive, results-driven attitude

• Flexibly manage workload and adjust to varying order volumes.

REQUIREMENTS:

• Native/Fluent level Polish, both oral and written, as well as fluency in English (at least B2 level)

• Ability to work in a highly sensitive, confidential environment

• Strong time management skills, with the ability to work under tight deadlines

• High attention to detail and accuracy in all tasks

• Proven ability to make decisions and work autonomously

• Strong problem-solving skills with a customer-focused approach

• Enthusiasm for tracking and improving both individual and team performance metrics

• Familiarity with SAP and back-office operations is an advantage (training can be provided).

BENEFITS:

• Working schedule: rotative shifts, Monday-Sunday, 7AM-12PM

• Excellent remuneration package based on experience, skills and performance

• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere

• Guidance and tools to reach career potential.