Customer Support Officer (Japanese)

David Kennedy Recruitment is working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese-speaking Customer Support Officer to support their South East Asia operations.

Position: Customer Support Officer (Japanese)

Location: Japan/South East Asia

Work model: Remote

Employment type: B2B, Services Agreement or Freelance contract

DUTIES AND RESPONSIBILITIES:

• Assist clients with opening and maintaining trading accounts

• Respond to customer enquiries via email, phone and internal support channels

• Handle welcome calls and client follow-ups to ensure high customer satisfaction

• Provide information about the company's trading platforms and services

• Resolve back-office and account-related enquiries

• Support clients with technical issues, including MetaTrader platform troubleshooting

• Handle customer complaints professionally and ensure timely resolution

• Liaise with internal departments to resolve customer issues efficiently

• Escalate complex cases to the relevant teams when required

• Support marketing activities, including campaign translations and event coordination when needed

• Educate clients on products and platform functionality where appropriate

• Contribute ideas to improve customer experience and support business growth.

REQUIREMENTS:

• Native or fluent Japanese (written and spoken)

• Fluent English (minimum B2)

• University or College degree

• Strong communication and interpersonal skills

• Proficiency with MS Office applications

• Comfortable using CRM systems, email platforms and computer applications

• Ability to work independently and within a team

• Ability to work under pressure and meet deadlines

• Able to work full-time during Japan business hours

• Experience working with CRM systems and customer support tools.

BENEFITS:

• Remuneration according to qualifications and experience

• Opportunity to work with an international FX/CFD brokerage

• Dynamic and multicultural working environment

• Opportunities for professional learning and growth

• And many others!