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Viabill

Posted 5 months ago

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Customer Support Specialist with Danish

CopenhagenOn-siteFull-time

AI Summary

A Customer Support Specialist at ViaBill handles customer inquiries on payments, orders, and accounts, resolves cases professionally, documents interactions, and collaborates with support and operations teams.

About this role

About ViaBill
ViaBill is Denmark’s leading “Buy Now, Pay Later” provider, helping consumers manage their purchases with flexible payment solutions. We’re on a mission to make shopping smarter and more accessible, both online and in-store.
We are looking for a Danish-speaking Customer Support Specialist to help our customers with everyday questions and ensure a smooth and professional experience with ViaBill.

What you will do

  • Support customers with questions related to payments, orders, and accounts
  • Resolve cases in a clear, friendly, and solution-oriented manner
  • Follow internal procedures and guidelines, including compliance-related checks
  • Accurately register and document cases in our support system
  • Identify recurring issues and share insights with the team
  • Collaborate closely with colleagues across Customer Support and Operations

    • About you

  • Native Danish speaker or fluent at a professional level
  • Strong command of English, which is our working language
  • Experience in customer support or another customer-facing role
  • Clear and professional communicator with a strong service mindset
  • Structured and reliable, comfortable handling multiple cases in parallel
  • Calm and professional, even in challenging situations
  • Confident using digital tools and support systems
  • Motivated to learn and work in a fast-moving environment

    • What we offer

  • A stable role in a growing and well-established FinTech company
  • Structured onboarding and continuous support
  • A professional, supportive, and down-to-earth team
  • Modern office in the heart of Copenhagen
  • Opportunities for development and growth within Customer Support

    • Skills

    ComplianceCRMCustomer ServiceCustomer SupportDanishDocumentationEnglishSupport Systems

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