Customer Support (technical)
AI Summary
Provides multi-channel customer support and creates technical guides and knowledge-base content; collaborates with engineers to debug technical issues.
About this role
In this role, you will:
Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)
Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues
Collaborate with engineers on our team to debug through challenging technical issues
We hope you:
Have great written communication skills
Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands)
Like talking to users and are willing to constantly do so without external encouragement
Are able to empathize with users, and genuinely care about their problems — we can’t exist without them
Skills
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Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.