Posted 2 months ago

Customer Support with Japanese CET/JST time

BrnoRemoteFull-time

AI Summary

Provides customer support in Japanese for a FinTech outsourcing company, handling inquiries, complaints, and administrative tasks via email and chat during CET or JST hours.

About this role

Purple Technology, a Czech outsourcing company specializing in services for globally operating partners in the FinTech industry, is currently seeking Customer Support Specialist fluent in Japanese for CET or JST working hours. The primary role involves delivering customer support in a FinTech-related service and handling client inquiries through e-mail and chat in Japanese. Additional responsibilities include administrative tasks like customer registration and maintaining communication records.

What will you be working on?

Handling client inquiries, requests, and complaints via e-mail and chat with professionalism and accuracy

Crafting detailed, well-structured responses to ensure clear and effective communication

Processing requests according to established guidelines and procedures

Identifying and reporting issues or errors to the Team Leader or relevant department

Working with trading platforms, replicating reported issues, and assisting clients with troubleshooting

Transcribing Japanese names into Latin characters accurately

Collaborating with internal teams via Slack and email to ensure smooth workflow and issue resolution

What we expect from you:

Proven experience in remote support for Japanese clients, ideally in the financial or FinTech sector

Strong ability to analyze and resolve issues while maintaining high service standards

Native-level Japanese proficiency (N1 level) and business-level English (B2 or higher)

Bachelor’s degree from a Japanese university (preferred)

High technical aptitude and ability to quickly adapt to new software and financial applications

Excellent communication skills – ability to explain complex issues clearly and professionally to clients and team members

Strong sense of responsibility, reliability, and teamwork

Self-motivated with a proactive approach to problem-solving

Ability to work in CET or JST time zone

Willingness to continuously learn and develop expertise in financial applications and trading platforms

Skills

ChatCustomer RegistrationData TranscriptionEmailJapaneseRecord KeepingSlackTrading PlatformsTroubleshooting

Customer Support with Japanese CET/JST time

About this role

What will you be working on?

What we expect from you:

Skills

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