Customer Technical Support - 1019

This is an entry-level, part-time opportunity focused on supporting customers through technical support and service-related inquiries.

In this role, you’ll be the first point of contact for clients, helping resolve questions, troubleshoot basic issues, and ensuring a smooth and positive experience with Lightcast products and services. You’ll also support internal coordination and documentation to help keep team operations organized and running efficiently.

This is a great fit for someone early in their career who is detail-oriented, enjoys problem-solving, and is interested in building experience in customer support and technology.

Customer Support & Client Experience

Respond to client inquiries and provide timely, helpful support

Troubleshoot basic technical or product-related issues and escalate when needed

Deliver a professional and positive client experience

Support onboarding activities, trainings, and follow-ups as needed

Operational & Team Support

Assist with basic coordination, documentation, and task tracking

Maintain updates in internal systems and tools

Support meeting coordination, notes, and follow-ups

Reporting & Administrative Support

Pull and organize basic reports from internal systems

Assist with tracking team or support-related metrics

Maintain accurate records and documentation

Cross-Functional Support

Partner with internal teams to help resolve client needs

Help ensure processes are followed consistently

Support additional administrative or operational tasks as needed

High school diploma required; Associate’s or Bachelor’s degree preferred

Experience or training in customer service, technical support, or a related field is a plus

Strong communication skills with a customer-focused, problem-solving mindset

Organized and detail-oriented, with the ability to manage multiple priorities

Comfortable learning new systems and working in a fast-paced environment

Self-motivated, reliable, and able to follow through on tasks independently