Posted 5 days ago
CX Associate - Dutch (Voice)
South AfricaRemoteContract
AI Summary
CX Associate handling Dutch-speaking customer inquiries via phone and email, managing orders, shipments, and client information while acting as a bridge between customers and the clinical team.
About this role
As a CX Associate, you are the heartbeat of a customer-centric mission. You will work alongside a high-performing Magic team to deliver a "best-in-class" experience for Dutch-speaking customers, ensuring every interaction with the brand is seamless, empathetic, and efficient.
This is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities within Magic.
This is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities within Magic.
Key Responsibilities
You’ll work under the close guidance of your Magic CX Lead to help provide outstanding support to customers.
- Answering client's inquiries by phone and email
- Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
- Tracking Shipments and backend shipping inquiries
- General Research
- Updating addresses and client information
Skills, Knowledge & Expertise
Hard/Technical Skills
- Language: Must be fluent in Dutch and English and can convey key conversational points concisely.
- Shift Timing: Availability to work weekends or having split-offs
Soft Skills
- Complexity: Highly organized and can complete multiple projects concurrently. You can surf between internal workflows and customer conversations without missing a beat.
- Mindset: Can calmly handle uncertainty and rapidly changing situations.
- Learning: Resourceful and quick to learn. You regularly teach yourself the skills you need from scratch.
Benefits
- 100% work-from-home setup
- Hands-on support
- Training opportunities
Skills
Address UpdatingClient Information ManagementCustomer Interface PlatformDutch LanguageEmail SupportEnglish LanguageFacebookOrder ManagementShipment Tracking
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.