Data Center Technician

Headquartered in Denver, Colorado, Cologix is a leading North America network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 45+ digital edge and Scalelogix℠ hyperscale edge data centers in 13 markets across the United States and Canada along with a carrier-dense ecosystem of 710+ networks, 360+ cloud providers, 35+ onramps and seven Internet exchanges. We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American infrastructure funds, Cologix's experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients.

Manage all installs against aggressive schedules

Ensure that best practices are adhered to in areas of cabling and documentation. Conforms to TIA-942 and BICSI standards

Install cable runs, patch panels and cross connects. Performs cable lacing as per the Datacenter standards

Installs, provisions, tests, and maintains DS0 thru OC12 services, and equipment in support of network and customer requirements. Diagnoses, troubleshoots and repairs customer and network circuits

Responsible to assist in troubleshooting process and repairs in case of events or equipment failure. Makes recommendations to prevent reoccurrence of such events

Validates all equipment is in good working condition and follows PM schedules for all equipment such as Generators, ATS, UPS, PDUs, Chillers, Dry Coolers, CRAC, CRAH, and all related equipment

Review and approve all facilities maintenance tasks/MOPS as part of change management system

Coordinate with multiple vendors for work such as preventive maintenances, capacity expansion, large customer installs, etc.

Registers customers and maintains SAE-16 security controls

Monitors and responds to security, environmental, equipment monitoring systems

Responsible for asset management: process deliveries and replenishes consumables

Takes readings off of equipment (Electrical and Cooling) and maintains the related reports

Manage and track capacity of MMR, MDF, IDF, patch panels and cables.

Maintain detailed site documentation of customer cross-connects and power circuits

Execute customers’ support requests ranging from server reboot to complex telecommunication equipment troubleshooting and updates order management system

Interacts with different organizations, customers, vendors, contractors, and building management to provide a high level of customer satisfaction

Participate in regular facilities audits

Participate in pre-sales engineering of solutions

Participate in facilities post incident reviews as required

Participates in Operational Reviews to insure all metrics are within SLAs