Dealer Relationship Officer (Solano County)

Redwood Credit Union is seeking a Dealer Relationship Officer who under limited supervision will cultivate and maintain effective dealer relationships. Market new and existing dealers, participate in the development and growth of the indirect lending program, assist in auto brokering program and other programs to support the Consumer Lending department. Work closely with Consumer Lending Indirect Manager in organizing, developing, implementing, and training in all indirect lending functions.

o Arrange weekly dealer visits to discuss and sell RCU loan products, services, build auto brokering relationships and add dealers to Dealer Service program.
o Assist in developing overall plan for dealers to have a full relationship with Redwood Credit Union and RCU Auto Services including loans, auto sales brokering and service functions.
o Communicate policy, product, and pricing changes with dealers to ensure quality Member service.
o Educate dealers regarding lending decisions to ensure dealer network adheres to RCU policy and procedures.
o Organize joint auto sales promotions with dealers to strengthen dealer relations.
o Supply dealers with updated rate sheets and marketing materials as required.
o Assemble and Manage “Preferred Dealer” group to maximize loan growth and dealer relationships.
o Formulate and monitor dealer satisfaction surveys to ensure superior Member service.
o Arrange dealer recognition events for top producing dealers on a monthly or quarterly basis.
o Ensure confidentiality and safeguard sensitive Member financial information.
o Provide exceptional service to all Members, dealers, volunteers, internal team members and service providers.

o Train and educate all staff on the fundamentals of indirect lending and requirements to obtain a loan with RCU.
o Perform branch visits to assist with training needs of all staff members.
o Analyze indirect lending program products, processes, and workflows and propose changes to maintain maximum efficiency.
o Communicate matters regarding changing auto trends and rate from dealer feedback.
o Collect and analyze other financial institution lending program information to assist in additional enhancements to RCU program.

o Research and resolve Member, dealer, or team member concerns.
o Compose reports on loan volume and service to Consumer Lending Manager on a bi-weekly, monthly, and quarterly basis.

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.