Deputy Manager - Aftersales, NMIPL

• Improving body shop efficiency with Revenue
• Supplier management like supplier of Paint, Consumable, insurance companies, RSA provider etc.
• Lead Innovations in Body shop to improve efficiency like AI etc.
• Ensure adherence to repair quality & paint process quality
• Enhance dealer manpower skill and capability through training and control

Responsibilities:

1. Body & Paint revenue growth

• Drive B&P workshop inflow growth across dealer network
• BP Repair Order & Parts/BPRO - Target finalization for all India. Regular Monitoring Dealer Dispersion w.r.t target. Review with bottom dealers along with the Filed team.
• Commodity Penetration: Monitoring BP Commodity penetration. Dealer dispersion and review with bottom dealers to identify the root cause and actions.
• Body shop Quality enhancement : Body 5- Based on the customer concerns/Revenues, identifying the dealers for Body 5 activities. Execution and implementation of body 5 at identified dealers. Monitoring the results after implementations.
• PMGR to BP Conversion- Visualization through daily reports. Dealer dispersion w.r.t Target/National Average/Best dealer. Improvement actions through bottom dealer reviews.
• Quarterly Review with vendors for ORC Reconciliation and Improvement of Business.
• Raising the Paint ORC Invoices for collection of Business Auxiliary Charges.

2. Lead Innovations: Digital estimation through Artificial Intelligence

• Enhancement of AI system for new innovative services
• Monitoring and improving of AI estimates through AI
• Dashboard for AI Penetration & Revenue
• Meeting with vendors to address the dealer concerns.
• New Model integration in system
• Review with weak dealers along with Field team

3. Paint Company Management (including Paint Drop Shipment)

• Manage strategic relationships with paint companies and allied vendors
• Drive regular business reviews, commercial coordination, ORC reconciliation, technical support alignment, and joint business improvement initiatives across the dealer network
• Conversions of dealers in paint Drop Shipment
• Execution of Paint Orders from Ware house.

4. Ensure adherence to repair quality & paint process quality

• Improve repair quality and first-time-right ratio.
• Monitor Rework percentage, Quality audit scores
• Conduct technical audits and process gap analysis.
• Ensure proper usage of Repair tools & equipment
• Support implementation of advanced repair techniques.

5. Enhance dealer manpower skill and capability through training and control

• Identify technical skill gaps across dealer manpower
• Prepare annual training roadmap
• Monitor training effectiveness
• Drive adoption of new repair technologies and innovation

6. Collaboration with Insurance Companies

• Build strong coordination with insurance companies and surveyors
• Support dealers in accident business generation activities
• Target Finalization and monitoring. Dealer dispersion management.
• Coordinate with NRFSI to launch the new schemes & channel partners for better coverage.
• Arranging the steering committee with Insurance Partners for Quarterly Review

7. Road Side Assistance

• Drive Roadside Assistance (RSA) business performance across the dealer network
• Monitor RSA penetration, vendor performance, customer experience, claim processes
• Securing RSA Budget, Negotiation With vendors for best price, Floating of RFQ to get the best quotes
• Finalization RSA Retail prices and schemes
• RSA Payment execution monthly.
• Monthly meeting with vendor for customer concern addressal and improvement action plan.
• Dashboard-->Parato Anlaysis of Concerns-->Action followup from TCS to reduce the concerns

EDUCATIONAL QUALIFICATIONS

Diploma / BE - Mechanical, Automobile or equivalent

Sound experience on Body & Paint Operations and Insurance claim management

Must have advanced level skill on Microsoft Office – Excel, word, PowerPoint,

Min 8+ years of experience in OEM Aftersales operations in HO

Should have good understanding on dealer aftersales processes.

Should have sound knowledge of business & marketing