Desktop Support Associate

Our Company

Role Summary

Key Responsibilities

• Fulfil materials and equipment requests efficiently and accurately
• Deploy desk setups and monitor configurations
• Provide desk-side support and manage quick-fix solutions
• Collect IT equipment for terminations, upgrades, or decommissions
• Assist with internal desk moves and hardware relocations
• Provide troubleshooting and Tier 1 support where appropriate
• Maintain and restock IT cabinets and vending machines
• Perform Level 1 vending machine maintenance (training provided)
• Conduct vending machine planogram changes, relocations, and decommissions
• Proactively manage inventory within deployment scope
• Track all hardware using internal data systems to ensure traceability
• Manage e-waste logistics and support donation requests
• Receive inbound hardware and conduct physical inventory counts
• Support shipments and coordinate outbound logistics as needed
• Work closely with regional inventory teams to align operational efforts
• Participate in cycle counting and contribute to overall stock accuracy
• Complete special projects as assigned by site leadership

Minimum Qualifications & Skills

• Associate degree in IT, Computer Science, or related field (or equivalent experience)
• 1+ years of experience in IT support, help desk, or desktop support
• English proficiency is essential for internal stakeholder communication
• Proficiency in Microsoft Office, particularly Excel and Outlook
• Strong communication skills, both verbal and written
• Excellent time management and prioritisation skills
• Detail-oriented with strong organisational abilities
• Ability to work effectively both independently and as part of a team
• Professionalism and a strong customer service mindset

Preferred Qualifications & Skills

• Experience in logistics, warehousing, manufacturing, or similar environments
• Familiarity with inventory tracking systems or asset management tools

Belonging at EOS