desktop support

www.excis.com

To provide technical support; answering support queries either onsite or via phone or email.

· To maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures.

· To take ownership of user problems and be proactive when dealing with user issues.

· To log all calls on the call logging system and maintain full documentation.

· Respond to enquiries from clients and help them resolve any hardware or software problems.

· Maintain a log of any software or hardware problems detected.

· Support users in the use of Computer equipment by providing necessary training and advice.

· To escalate more complex service issues to the relevant IT personnel.

· Troubleshooting & Problem Solving of Workstation related problems

· Maintaining Asset Register of all IT equipment in IS Workshop and Department

· Managing and maintaining Workstations 7/8/10

· Implementing workstations 7/8/10

· Implementing & Support of MS Office 2000-2013 products incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint

· Installation and Support of Network & Local Printers

· Installation of Desktop IP Phones

· Required to work long hours from time to time

· Basic MS Active Sync & Blackberry knowledge

· Setups of iPad, iPhone and Android devices

· Ability to do remote support (Tools will be provided)