Desktop Support Engineer

IT

Role: Desktop Support
Engineer
Location: Montreal,
QC

Duration: Fulltime





BGV will be done for the selected
candidates.




JD:





Handle tickets escalated by the Service Desk


•
Remote Desktop
Support


•
Install, configure,
and upgrade MS Office and related user applications


•
Leverage packages
via SCCM 2012


•
Troubleshoot and
resolve user issues with VMware Horizon clients


•
Perform workstation,
laptop and zero client break-fix for users


•
Set-up and register
users for biometric authentication to complement their
AD credentials


•
Establish and
maintain sound backup and recovery procedures


•
Patch management on
operating system, browsers and key vendor
applications, i.e. Adobe


•
Document all
incidents, changes and fixes in the Service-Now
trouble ticketing system


•
Desk-Side support at
Customer main location at Montreal


•
Work with Existing
support team for onsite support

•
Should have a
scripting knowledge






Please
respond with your word resume and requested details:



Full Name :

Work
Authorization:

Contact Number :

Email ID :

Skype ID:

Current
location:

Willing to
relocate :

Salary :



Feel free to
contact me for any further information.

Additional Information

All your information will be kept confidential according to EEO guidelines.