Desktop Support Engineer

Job Title:SeniorDesktopSupport Engineer- PH

Watch a quick60-second video about this role:https://somup.com/cO1UovVnlG6

About Us

We’re a mid-sized MSP based in New York City with siteoffice in Quincy, MA. We support clients nationwide to help them simplify, secure and enhance their IT. Our core values are care, innovation, integrity and teamwork. We live by these values every day in how we support our clients and each other.

About the Role

We’reseekinga top-tier, seniorDesktop Support Engineer with a deep MSP background supporting desktops, end users, and business applications. You’llwork on complex workstation issues, handle VIP-level support, and help standardize and secure client environments.

Key Responsibilities

• Resolve desktop and end-user issues (Windows, Mac, Microsoft 365, virtual desktop, and business apps)

• Troubleshoot and resolve advanced workstation, networking, and peripheral problems

• Manage Microsoft 365 and Azure AD environments, including security, access, and policies

• Administer workstation patching, antivirus/EDR, encryption, and endpoint compliance

• Support collaboration platforms (Teams, Outlook, SharePoint, OneDrive)

• Provide white-glove support for VIP users and executives

• Contribute to documentation, process improvements, and team knowledge sharing

Required Experience & Skills

• 6+ years in a high-volume MSP environment, with a proven track record owning complex escalations end to end

• Expert-level command of Windows 10/11, Microsoft 365, and Entra ID (Azure AD), including conditional access and identity governance

• Strong troubleshooting across desktops, applications, networks, and security tools

• Proven scripting and automation skills to eliminate repetitive work and scale support

• Experience with PSA/RMM platforms (Autotask, DattoRMM, ITGlue, etc.)

• Excellent English communication skills — written and spoken

We strongly encourage applicants to include a short introduction video, as it significantly strengthens your application.