Desktop Support Specialist II

We are seeking a motivated and detail-oriented IT Desktop Support Specialist to join our Fort Worth team. The ideal candidate will be either a recent graduate with a strong foundation in IT systems or have 3–5 years of hands-on experience supporting both Linux and Windows environments. This role focuses on providing technical support for Windows desktop and server systems along with some Linux workstations.

Key Responsibilities:

• Provide desktop and server support for Windows systems (installation, configuration, troubleshooting, and maintenance).

• Assist users with software and hardware issues in both Linux and Windows environments.

• Perform routine system maintenance and updates across supported platforms.

• Monitor system performance and respond to alerts or issues as needed.

• Support end-user accounts, permissions, and access rights in accordance with best practices.

• Maintain documentation of procedures, configurations, and system changes.

• Collaborate with IT team members on infrastructure improvements and automation projects.

• Participate in system upgrades and deployment of new technologies.

Qualifications:

• Recent graduate with a degree in Computer Science, Information Technology, or a related field, or 3–5 years of experience in IT support roles.

• Basic to intermediate understanding of Windows desktop and server environments is a plus.

• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP).

• Good problem-solving skills and a proactive attitude.

• Strong communication and customer service skills.

• Ability to work independently and as part of a team.

Preferred Skills (Not Required):

• Experience with scripting languages (e.g., Bash, Python).

• Exposure to virtualization platforms (e.g., VMware, VirtualBox, KVM).

• Knowledge of remote desktop and remote management tools.

• Understanding of IT security principles and best practices.