Diagnostic Imaging Scheduler

Our Culture and Mindset

When it comes to providing quality, patient-centered care – local matters. Our doctors and staff are invested in the community. We’re your local team of radiology experts. With cutting-edge medical imaging technology, highly trained clinical staff, and board-certified radiologists, we bring patient care and imaging excellence into focus.

Casper Medical Imaging has proudly been serving our community since 1971. We have long standing roots in the great state of Wyoming and are proud to be able to provide expanded services not just to our state, but our region.

The ability to adapt to a growth mindset and be willing to learn and take accountability is a must for any individual within the walls of our establishments.Empathic and positive attitude is a required mindset for all employees as it is our duty to connect on a stelar level with one another as co-workers, but even more important is our patience and referring providers.

We practice PATIENT with our peers and all individuals we come in contact with within our scope.

Professional | Accountable | Timely | Intentional | Navigate | Thank You

Basic Benefits (Health & Fringe)

• Health
• Dental
• Vision
• Basic and Voluntary Life and AD&D
• Short- and Long-Term Disability
• Safe Harbor Retirement
• Profit Sharing Retirement
• Supplemental Coverage
• PTO
• Free Parking

Job Summary:

Schedules patients for exams and procedures.Advises patients of pre-exam requirements.Coordinates and schedules appointments for procedures and exams at the clinic or hospital.Receives incoming phone calls in a prompt, courteous, and professional manner.Responsible for data entry, e-faxing, patient order accuracy and follow up.

·Schedule exams or procedures.

·Ask patient all safety questions while scheduling.

·Answer all incoming or transferred calls to schedule or reschedule patient.

·Ensure all insurance information is correct.

·Call to obtain labs, when required.

·Communicate with techs in regards to add on or cancelled patients.

·Assist with scheduling all modalities, Mammo, Dexa, Ultrasound, Fluoro, CT and MR exams.

·Complete correct oral contrast prep slips and scan in patient account for patient to pick up.

·Ensure patient safety by asking techs and doctors for order clarification, if needed.

·Ensure any and all STAT orders are scheduled as soon possible.

·Add IV Starts and Port Access to PA or nurse schedule.

·Follow up on orders that have been requested to be corrected.

·Communicate with collection team before scheduling delinquent patient.

·Follow up with collector to ensure patient gets scheduled.

·Communicate with scheduling team with questions, concerns and when away from computer.

·Continue ongoing training with trainer and scheduling liaison to enhance knowledge and ability.

·Check voicemail and return calls in timely manner.

·Maintain open communication with:

oPatients

oTechs

oDoctor offices

oLab at WMC/Banner

oPreauthorization representative

·Maintains patient confidentiality, and HIPAA protocols.

·Perform other related duties as directed or assigned.

Education: High School Diploma or GED, Medical Scheduler Certification (CMS)

Experience: Minimum of one year experience in an appointment scheduling position or customer service position, preferably in a medical practice setting. Word processing and computer experience.

Performance Requirements:

Knowledge:

1.Knowledge of clinic policies and procedures.

2.Knowledge of medical practice protocols related to scheduling appointments.

3.Knowledge of medical terminology and insurance practices.

4.Knowledge of computer programs and applications, including scheduling systems.

5.Knowledge of customer service principles and techniques.

6.Knowledge of grammar, spelling, and punctuation.

7.Knowledge of basic arithmetic.

8.Knowledge of medical terminology.

9.Knowledge of CPT and ICD-10 coding.

Skills:

1.Skill in operating office equipment.

2.Skill in trouble shooting error with patient orders.

3.Skill in