Digital Experience Coordinator

SAIT’s Marketing department works to share the right message, in the right place, at the right time with prospective students, industry and the community. Join a creative team that leads the institutional marketing and recruitment plan to deliver cohesive and impactful experiences across every touchpoint – from digital channels to in-person events.

Job classification: Information Officer I

Salary range: $64,994.80 - $67,822.30. Placement within the range is typically based upon a review of skills, experience, and internal equity.

Hours per week: 36.25

Paid leave: 3 weeks vacation per year

Deadline to apply: 4:00PM, October 20, 2026

Digital Projects and Cross-Functional Coordination

Coordinate assigned digital projects and enhancements from requirements gathering through implementation and evaluation

Work with Marketing and Communications, ITS, academic units, service areas, vendors and other partners to support successful delivery

Document requirements, decisions, timelines, responsibilities, risks and dependencies

Coordinate user acceptance testing, content readiness, quality assurance and implementation activities

Support institutional digital, customer experience and learner journey initiatives as assigned

Digital experience and Website Operations

• Coordinate the day-to-day operation, maintenance and continuous improvement of SAIT.ca and assigned digital properties
• Review and respond to website requests, identifying requirements, dependencies, risks and appropriate next steps
• Coordinate the publishing, updating, restructuring and removal of digital content
• Monitor assigned digital experiences for accuracy, usability, consistency and alignment with established standards
• Support incident resolution and communicate with appropriate technical, content and business partners when issues arise
• Maintain documentation, request processes and operational procedures supporting digital experience work

Content Coordination and Governance

Work with internal partners to plan, organize and deliver audience-focused digital content

Advise content owners on web writing, information architecture, search engine optimization, accessibility and digital best practices

Apply approved content, brand, accessibility, and user experience standards across assigned digital properties

Coordinate content lifecycle activities and follow up with content owners to support accuracy and accountability

Analytics, Insights and Optimization

Monitor website analytics, search behaviour, user feedback and other digital performance indicators

Translate digital data into practical recommendations for content, navigation and experience improvements

Support the definition and tracking of digital experience measures and key performance indicators

Apply established accessibility, usability, brand and quality standards to digital content and experiences

Identify pain points affecting users and coordinate or recommend appropriate corrective action

Develop resources, training and guidance to support content contributors