Digital Implementation Specialist

Type: Full-time

Schedule: (8-5 Central)

Job Expectations

Client Implementation & Onboarding

● Execute technical implementation tasks supporting new client onboarding across Go Local Interactive's digital product suite.

● Configure websites, analytics platforms, advertising accounts, call tracking, and other client technologies.

● Validate client requirements and implementation details prior to launch.

● Partner with internal stakeholders to resolve onboarding dependencies and technical blockers.

● Support client kickoff meetings, launch calls, and implementation discussions as needed.

Technical Configuration & Platform Support

● Configure, maintain, and update client technology platforms including websites, analytics, advertising platforms, call tracking, and future digital products.

● Manage user permissions, account access, and platform configurations.

● Troubleshoot technical issues and coordinate resolution with internal subject matter experts.

● Execute platform updates while maintaining accuracy and minimizing client impact.

● Maintain working knowledge of Go Local Interactive's evolving technology stack and product offerings.

Launch Readiness & Quality Assurance

● Perform comprehensive quality assurance prior to product launches.

● Validate configurations, tracking, integrations, and client deliverables against established standards.

● Execute launch checklists and verify production environments following deployment.

● Identify risks, inconsistencies, or defects before they impact clients.

● Support post-launch verification and issue resolution.

Client Support Operations

● Respond to internal and client support requests within established service-level expectations.

● Prioritize work based on client impact, urgency, and departmental priorities.

● Document work completed and maintain accurate records within internal systems.

● Escalate issues appropriately while maintaining ownership through resolution.

● Deliver a consistent, professional support experience across every client interaction.

Operational Excellence

● Identify opportunities to improve workflows, documentation, automation, and operational efficiency.

● Contribute to process improvements that increase scalability and improve the client experience.

● Maintain and improve internal documentation, knowledge bases, and standard operating procedures.

● Participate in testing, rollout, and adoption of new tools, technologies, and processes.

● Support departmental initiatives that improve quality, consistency, and operational performance.

Requirements

Job Qualifications

● Strong attention to detail with a commitment to delivering accurate, high-quality work.

● Demonstrated ability to learn and navigate multiple technology platforms.

● Excellent written and verbal communication skills.

● Strong organizational and time management abilities.

● Ability to prioritize multiple projects in a fast-paced environment.

● Analytical problem-solving mindset with a willingness to investigate and resolve technical issues.

● Collaborative team player comfortable working across multiple departments.

● Passion for continuous learning, process improvement, and technology.

Required Experience

● Proven experience in product operations or a similar role, ideally within a tech-focused environment.

● Excellent communication and interpersonal skills to effectively manage stakeholder relationships.